PART T IME
Front Desk — Customer Service
D U T I E S:
Work at the DMWW Reception Desk accepting payments and responding to service
requests and inquiries from customers and DMWW personnel.
Responds to customer inquiries related to the customer service operation.
Communicates information to customers regarding their responsibility for maintenance
and repair of customer-owned water related equipment.
Provides standard information on departmental procedures, policies, and services upon
Works with difficult or dissatisfied customers to resolve problems while maintaining/restoring the customer’s goodwill.
Researching and preparing information needed by Customer Service personnel.
Prepare work orders for field staff to complete in-home customer service.
Completes other duties of a similar nature.
Equal Opportunity / Affirmative Action
M I N I M U M Q U A L I F I C A T I O N S :
Education: High school diploma or equivalent.
Two years experience working in a customer service
position, that include processing currency transaction duties.
Additional experience may be substituted for education.
To Apply or For More Information:
Log on to www.dmww.jobs and click on
Search/Apply for Jobs.
B e n e f i t s
*DIANE S BLAND, MSL *| Employee Service Associate****
Des Moines Water Works | *WATER YOU CAN TRUST FOR LIFE*
2201 George Flagg Parkway | Des Moines, Iowa 50321****
phone: (515) 283-8717 | fax: (515) 283-8712 | e-mail: email@example.com ****